New Study: Taxpayers Are More Than 2x as Likely to Use DIY Tax Software Than an Accountant But 38% Less Likely to be Satisfied if They Did

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LEHI, Utah–(BUSINESS WIRE)–Dec 16, 2019–

More than ever Americans will use DIY software to file their taxes in 2019 than tax accountants, according to a new study conducted by Canopy, the leading cloud-based software helping tax and accounting professionals streamline their practice. Focused on what pushes consumers towards tax-prep DIY software technology solutions, the study of more than 500 taxpayers across the U.S. found that taxpayers are over two times as likely to use DIY software but they generally lack satisfaction with the technology. Exposing the top reasons for these results, there is a profound opportunity for accounting professionals to out-service technology by offering greater professional services.

The study also uncovered 55% of accountant clients surveyed cited the following top reasons for switching to a DIY software solution, based on priority:

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